How to place an order
Shopping on our website
SEVERAL OPTIONS:
1. Select your product

2. Using the Pay Pal Shopping Cart
To place an item in you shopping cart, select the quantity and then click the “Add to Cart” for multiple items or "Buy Now" button on the product page for a single purchase.
Choose your product
Instant Download, CD, VHS, DVD, paperback product, or other.
After you have added a product to your cart, you may choose to checkout or to continue shopping.

3. Billing, Shipping, & Payment
Once you've clicked "Continue Checkout," you'll need to provide your payment and shipping information (Pay Pal makes this quick and easy.)

4. Review and Place Your Order
Be sure to review all of the information you provided, and make any necessary changes before clicking the "Checkout" button. Once you place your order, you will see a confirmation page with your confirmation number.

Order by mail
To place an order by mail you will need to complete an order form, which can be printed out. When ordering by mail you may pay with check or money order. If you are paying by check, Dova Designs will not ship your order until your check clears our bank.

Coaching Headquarters and Power Point Playbook Order Form

Send all mail orders to:

Dova Designs
P.O. Box 1385
Rio Hondo, TX 78583

Purchase Orders from schools or businesses
When ordering with a purchase order from a school or business, you must submit the official purchase order along with a completed Dova Designs order form. You may print a Dova Designs order form by clicking here for the PDF document.

Your purchase order should reflect the same information as Dova Designs order form. Your purchase order must contain:

1. name and email address of the individual placing the order
2. the official purchase order number
3. school/business billing address
4. school/business shipping address
5. products being ordered (specifically format - CD, VHS, DVD, PAPERBACK, ETC.)

You may submit purchase orders by mail:

Dova Designs
P.O. Box 1385
Rio Hondo, TX 78583

Payment options
All payments must be made in U.S. dollars.

Online transactions are made through Pay Pal.

If ordering by mail, you may also choose to pay with a check or with a money order. If using a personal check, Dova Designs will not release your order until your check has cleared with our bank.

Schools and businesses may choose to order and pay with official purchase orders. When ordering with a purchase order from a school or business, you must submit the official purchase order along with a completed Dova Designs order form. You may print a Dova Designs order form by clicking here.

Your purchase order should reflect the same information as the Dova Designs order form. Your purchase order must contain the official purchase order number, billing and shipping addresses, the products being ordered, and the name of the individual placing the order. You may submit purchase orders by mail:

Dova Designs
P.O. Box 1385
Rio Hondo, TX 78583

Shipping Options
United States Postal System and UPS (for certain items)
Most Dova Designs orders are shipped within 24-72 hours of receipt, pending payment processing.  You can typically expect to receive an order 1 to 3 weeks from the time you place your order.  Items on back order can take up to 6 weeks in some cases.

When will your order arrive at your door?
We usually process orders within 24-72 hours.
Orders usually arrive 8-10 days after order has been processed.
1 to 3 weeks is common
Up to 6 weeks for items on backorder

Please note the following:

Dova Designs reserves the right to hold orders for review.
Dova Designs reserves the right to cancel orders containing information that cannot be verified.
A business day is Monday though Friday, except holidays.

Our goal with shipping charges is to recover our shipping and handling costs. 
Shipping charges are typically based on a flat rate per item. 

*FIRST ITEM $6.95. 
ADDITIONAL ITEMS $2.00 EACH
COACHES CHOICE BOOKS, VIDEOS, DVDS ARE $6.50 FOR FIRST ITEM SOLD
$2.00 for every additional coaching choice item sold.

Most items ship within 24 to 72 hours of processing.  Shipping & delivery days are Monday - Friday, excluding weekends and holidays.
We ship to the 50 United States and APO/FPO Boxes.  Please allow 1 to 3 weeks for shipping.  In some cases up to 6 weeks (usually for items on backorder).  Items from the same order may ship from different warehouses. 
We do not guarantee delivery dates, and we do not refund shipping charges if items do not ship on a specific day.  We will do everything we can to get your order to you as quickly as possible.  If there is a problem with the delivery of your order, we will do everything we can to help resolve the problem.


Exchanges & Replacements
Returns Overview:
Dova Designs does not offer refunds because the majority of our products are downloadable products, or CD format and DVD format.  All sales are final.  If you are not pleased with your product, we are sorry to say we can not refund your money.  However, if a product is broken or faulty, we will replace it.  Buyer pays shipping costs for item return.  Products that need to be replaced may be exchanged with shipping costs payed by the buyer.

Products should be returned to:
Exchanges must include return postage. Domestic shipping is $4.95 for the first item, $2.00 for each additional item.

Dova Designs
Attn: Returns
P.O. Box 1385
Rio Hondo, TX 78583

MUST include as much information as possible regarding the order
where item was purchased, the date ordered and received, the invoice number, the specific problem


Coaches Choice Videos and DVDs ONLY
COACHES CHOICE DOES NOT HANDLE POWERPOINTPLAYBOOK.COM PRODUCTS
Coaches Choice       www.coacheschoice.com
Exchanges must include return postage. Domestic shipping is $6.50 for the first item, $2.00 for each additional item.

Coaches Choice
Attn: Returns
4 Justin Court Suite A
Monterey, CA 93942

MUST include as much information as possible regarding the order
where item was purchased, the date ordered and received, the invoice number, the specific problem

CAMP QUARTERBACK Videos  ONLY
CAMP QUARTERBACK DOES NOT HANDLE POWERPOINTPLAYBOOK.COM PRODUCTS
Camp Quarterback  www.campquarterback.com

Camp Quarterback Live!
25108 - B Marguerite Parkway
Unit 119
Mission Viejo, CA 92692

POWER SYSTEM TRAINING PRODUCTS ONLY
POWER SYSTEMS DOES NOT HANDLE POWERPOINTPLAYBOOK.COM PRODUCTS
Power Systems                  www.power-systems.com

Power Systems, Inc.
2527 Westcott Blvd.
Knoxville, TN 37931

Returns & Exchanges
Your satisfaction is important to us.  All downloadable goods are not returnable.  You may return faulty merchandise within 15 days of your purchase so long as the merchandise is in new, resalable condition with all original packaging intact.  Videos with the shrink wrap removed and books not in their original condition are not returnable.  If a video or book is defective or the wrong item was shipped, it will be replaced with the same or corrected title.  Unopened videos that are still in the shrink wrap and books in their original condition are returnable within 15 days of your purchase.  Other items may also be identified as not returnable.
Items not returned as defective may be charged a restocking fee of up to 20% of the purchase price.  Restocking fees are only charged if our supplier charges us.  Most of our other suppliers retain the option to charge restocking fees in case the returned items is not in new resalable condition, i.e. missing labels or packaging, dirty, etc., but as a matter of practice, they do not. 
Please DO NOT return coaches choice, camp quarterback, or power systems merchandise to the Rio Hondo, TX address unless instructed to do so since this is our business office address.  Returning your product to the Rio Hondo, TX address will cause a delay in your refund.  Power point playbook products may be returned to the Rio Hondo, TX address. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries.  When the warehouse notifies us of the return, we will issue a refund of the purchase price less shipping charges and restocking fees, if they apply.   When returning merchandise, please make sure that the package is insured and has a tracking number.  We are not responsible for lost packages.
In order to help keep our prices low and to get your items to you as quickly as possible, we do not exchange merchandise. We treat exchanges as a return and a new sale.  This allows you to get the item you really wanted sooner than if we waited for the original item to be received at our warehouse before sending out the new item.  If the "exchange" is because of our mistake, we will not charge you shipping for the "exchanged" item.

IMPORTANT NOTE: Please be advised that you must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and Dova Designs will not replace the contents of the package. Thank you for your cooperation.

Warranties
Dova Designs does not warrant the products that we sell. The products are backed by the limited warranties of the original manufacturer. All products are sold with the manufacturer's limited warranty. The warranty period varies by manufacturer and product.
All warranties are handled directly with the manufacturer. Please contact them directly with any warranty questions or claims.
 
Sales Tax
No Sales Tax for any orders shipped outside the State of Texas. Orders shipped within Texas are taxed at 8.25%. For organizations that are exempt from Texas sales tax, sales tax will be waived if we are provided a valid Texas Sales Tax Exemption Certificate. A Texas Sales Tax Exemption Certificate can be completed on-line and mailed to us.

International Orders
Dova Designs does not ship to international locations. This includes United States territories such as Puerto Rico, the U.S. Virgin Islands, Guam, etc.

Links to Third Party Sites
The links to third party sites will let you leave this site. Links to third party sites are not under the control of Dova Designs.  Dova Designs is not responsible for the contents of any linked site, changes, updates or information collected by such sites. Dova Designs is providing these links to you only as a convenience, and the inclusion of any link does not imply any endorsement of the third party site by Dova Designs.

Site
This site or any portion of this site may not in any way be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Dova Designs.

Disclaimer
THIS SITE IS PROVIDED BY DOVA DESIGNS ON AN "AS IS" BASIS. DOVA DESIGNS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DOVA DESIGNS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DOVA DESIGNS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Limitation of Liability
In no event shall Dova Designs, or employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not Dova Designs has been advised of the possibility of any such damages.  You agree that Dova Designs maximum liability arising from any product sold by Dova Designs shall not exceed the price of such product.

Applicable Law
Dova Designs reserves the right to make changes to our site and these disclaimers, terms, and conditions at any time. By using this site, you agree to be bound by the terms hereof and by any such revisions. This site is created and controlled by Dova Designs in the State of Texas, USA. The laws of the United States and the State of Texas will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. Venue and jurisdiction for all disputes will lie in Cameron County, Texas. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

Copyright and Trademarks
All content on this site is the property of and copyrighted by Dova Designs or its suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Dova Designs and is protected by U.S. and international copyright laws. The content on this site may be used for information and shopping. Users of this site may use the content on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.
Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this site, without the written permission of the trademark owner.

Contact Us
We are closed on all major holidays and typically closed for the entire week between Christmas and New Year’s Day.

You may email all general questions to mail@dovadesigns.com
we will attempt to answer them in a timely manner, in the order in which we receive them.




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